Benefit

Prerequisites

Setup

If notifications towards your recipients, customers or partners have a big impact on your business, i.e. communicating the ETA with recipients increases the delivery success rate and therefore decreases the average cost per delivery.

If you already send out notifications i.e. via Email and want to increase the channels to also reach recipients that only provided a phone number.

If you search for a cheaper channel to send out messages to phone numbers compared to SMS.

Active subscription with MotionTools to use this feature

A business account at Meta (Facebook)

You need to have a Facebook Business Account ⇒ See How to create a facebook business portfolio

Create an account at Meta for Developers and link it to your portfolio

Go to my apps > Create a new app > Other > Business > name it i.e. “business_name Notifications” and connect it to your business, then hit “Create app”

Open the App, if you don’t find it go to My Apps

Go to WhatsApp API Setup and connect Whatsapp with your business

You’ll get a test number and temporary access token. For more info you can follow this guide

Add a real phone number as sender phone.

Add a payment method

Optional: You can add 1-5 test phone numbers that have Whatsapp so that you can test the service using one of the test numbers. These test messages send to these numbers don’t create any cost.

On your App Dashboard > go to Whatsapp > Configuration

Create a permanent token

Share this token with our Customer Success Team in a protected way i.e. via Doppler.