This article explains common error messages that drivers might encounter in the Driver App.
Overview
We couldn’t identify this company
This error occurs when you enter a company ID that doesn't exist. First, check if you typed the ID correctly. If you're unsure what your company ID is, you can find it in the invitation email you received when you became a driver, or ask your manager for the correct ID.
We don’t recognize this email
This error appears in three situations:
When you try to register in the Driver App without receiving an invitation first. Please ask your manager to invite you.
When you try to register with an email address different from the one in your invitation email. Please check your invitation email and use the specified email address.
When you are already registered. Please go back to the previous screen and select "Sign in".
Location permission not activated
This message appears when you haven't granted the app location permission. To use the app properly, please enable location permissions in your phone's settings. The app needs your location to match you with tours and display your route on the map.
On iOS
Go to Settings > Search for the MotionTools App > Tap on Location > Change the location access to Always and switch on Precise Location
On Android
Go to Settings > Tap on Apps and See all apps (if needed) to view the full list > Tap on the MotionTools App > Open Permissions and Location > Change the location access to Allow at all time and switch on Use precise location.
Your device is offline. Please check the Internet connection.
This error occurs in two situations:
Your mobile data is turned off or used up. Please enable it to be able to use the app.
You are in an area with poor network reception. This typically happens inside buildings, tunnels, or crowded areas. Please try moving to an area with better reception.
Not receiving push notifications
If you are not receiving push notifications from the Driver App, please check your phone's settings to verify that notifications are enabled and your phone is not in silent mode.
On iOS
Go to Settings > Search for the MotionTools App > Tap on Notifications > Toggle on Allow Notifications, and enable the Alerts.
If everything is enabled and you still don't get any notifications, make sure that you don't have Focus mode turned on.
Go to Settings > Search for Focus > Make sure to disable any Focus mode that might be currently enabled.
On Android
Go to Settings > Tap on Apps and See all apps (if needed) to view the full list > Tap on the MotionTools App > Open Notifications > Toggle on All notifications, and adjust the Notification permissions.
If everything is enabled and you still don't get any notifications, make sure that you have the Do Not Disturb mode turned off.
Go to Settings > Go to Notifications > Scroll to General and open Do Not Disturb > if it's turned on, tap on Turn off now
This app is not supported anymore
When you open the app and see an error message stating that the app is no longer supported, check your App Store for available updates. Install the latest version if one is available. If you're unable to update the app, contact your manager.