If a package can’t be checked in on a stop due to any reason, drivers should mark the package as ‘failed’. The status of the package changes to ‘Failed’.
Admins can provide a list of supported failure reasons per stop type (pickup, drop-off) via the dashboard.
The note can be made mandatory for some failure reasons, which is configurable directly in your dashboard.
The provided reason is visible on the Package Details page to admins and customers.
Depending on whether failure reasons are configured, drivers aren’t required to provide a failure reason when failing a package.
A failed package can be recovered and re-dispatched with a new tour for another delivery attempt. Read Recover failed packages to learn how this is done.