Overview
Introduction
The analytics split view provides a real-time view into the ongoing operations, helping you to quickly understand how your operations are performing and spot issues early. It gives you a clear basis for decisions, especially around the supply and backlog situation in all service areas.
Navigating the page
How to open the split view
Open the Analytics page
Click on Switch to Split view
Filter by Service area
All Metrics are calculated and presented by Service area (the rows), and you can additionally filter by them. The first row of the table shows the total of all selected service areas.
You can also click on the search icon to search for a service area.
Sort columns (metrics)
By default, all metrics/columns are unsorted. Click the sorting icon next to any column name to sort the metrics from largest to smallest or smallest to largest. You can also sort the Service area column alphabetically (A→Z or Z→A).
Edit columns
You can also edit the columns to hide or show metrics and adjust their order.
In the Outgoing tours column (titled either ‘Tours in 20 min’, ‘Tours in 1 hour’, or ‘Outgoing tours today`) you can click the gear icon to apply one of the timeframe filters.
Available metrics
The Split view page only shows data for today, based on all customers and the metrics are calculated by service area.
Metric | Definition |
Online drivers | Drivers currently online (available and busy) |
Available drivers | Drivers currently available |
Outgoing Tours, filtered by: | Tours in status ‘On hold’ |
→ Tours in 20min | All ‘On hold’ tours within the next 20 minutes |
→ Tours in 1 hour | All ‘On hold’ tours within the next hour |
→ Outgoing Tours today | All ‘On hold’ tours for today |
Pickable tours | All tours in status ‘Pickable’ (tours that could be picked by a driver anytime) |
En Route tours | All tours in status ‘En Route’ (tours that drivers are actively working on, meaning they started the tour and are headed to the next stop) |
Riding % | How busy the fleet is (Busy drivers vs Online drivers) |
Backlog ratio | |
Available vs. Busy drivers | Visual indication of how utilized your workforce is at the moment |
Pickable tours vs. Available drivers | Visual indication of how the work in the backlog compares to available drivers |
Total bookings | All bookings in all status |
Completed bookings | Bookings that are in the final state “done” |
Cancelled bookings | Bookings that are in the final state “cancelled”, (could not be completed) |