Overview
This article gives an overview of the states of a booking at creation or when a change is made.
- On hold
- Dispatched
- Partially dispatched
- Pickable
- Scheduled
- Claimed
- Looking for driver
- Assigning
- En route
- Done
- Processing payment
- Paid
- Cancelled
On hold
The booking is put on hold and not available for drivers to see from the driver app.
Dispatched
The booking was previously in 'On Hold' status, and is being released for drivers to claim.
Partially dispatched
This indicates that a booking still contains undistributed stops.
Pickable
A booking in 'Pickable' status will be matched with drivers who are in the service area, close to the pickup location and a part of the organization assigned when booking is created. Bookings in this status that fulfil the criteria will be visible for drivers to claim.
Scheduled
The booking is scheduled to be completed later.
Claimed
The booking is being accepted by a driver and waiting to start.
Looking for driver
The system is searching for a driver.
Assigning
The booking is assigned to a driver but has yet to be accepted.
En route
The driver is currently en route to complete the booking.
Done
The booking has been completed, however it does not necessarily mean that the payment is completed. For tenants that have 'Invoice' payment method enabled, completed payment will not be immediate.
Processing payment
The payment is processing and has not completely gone through.
Paid
The booking has been paid for.
Cancelled
The booking has been cancelled by either the admin, customer or driver.
