This article explains the states of a booking at creation or when a change is made.
- Cancelled booking
- En route
- Partially dispatched
- Processing payment
- Looking for driver
- To be dispatched
- Upcoming booking
The booking has been cancelled by either the driver or admin.
The booking is being accepted by a driver and waiting to start.
The booking was previously in 'On Hold' status, and is being released for drivers to claim.
The booking has been completed, however it does not necessarily mean that the payment is completed. For tenants that have invoicing enabled, completed payment will not be immediate.
The driver is currently en route to complete the booking.
The booking has been paid for.
This indicates that a booking still contains undistributed stops.
The booking is assigned to a driver but has yet to be accepted.
A booking in 'Pickable' status will be matched with drivers who are in the service area, close to the pickup location and a part of the organization assigned when booking is created. Bookings in this status that fulfil the criteria will be visible for drivers to claim.
The payment is processing and has not completely gone through.
The booking is scheduled to be completed later.
Looking for driver
The system is searching for a driver.
To be dispatched
The booking is put on hold and not available for drivers to see from the driver app.
The booking is claimed by a driver and waiting for the trip to start. Bookings in this status will show up in the driver’s app under 'Upcoming'.