Hailing booking statuses

ℹ️  This page explains the states of a booking at creation or when a change is made.

 

Overview

 

Cancelled booking

The booking has been cancelled by either the driver or admin.

 

Claimed

The booking is being accepted by a driver and waiting to start.

 

Dispatched

The booking was previously in 'On Hold' status, and is being released for drivers to claim.

 

Done

The booking has been completed, however it does not necessarily mean that the payment is completed. For tenants that have invoicing enabled, completed payment will not be immediate.

 

En route

The driver is currently en route to complete the booking.

 

Paid

The booking has been paid for.

 

Partially dispatched

This indicates that a booking still contains undistributed stops.

 

Assigning

The booking is assigned to a driver but has yet to be accepted.

 

Pickable

A booking in 'Pickable' status will be matched with drivers who are in the service area, close to the pickup location and a part of the organization assigned when booking is created. Bookings in this status that fulfil the criteria will be visible for drivers to claim.

 

Processing payment

The payment is processing and has not completely gone through.

 

Scheduled

The booking is scheduled to be completed later.

 

Looking for driver

The system is searching for a driver.

 

To be dispatched

The booking is put on hold and not available for drivers to see from the driver app.

 

Upcoming booking

The booking is claimed by a driver and waiting for the trip to start. Bookings in this status will show up in the driver’s app under 'Upcoming'.

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