Dispatcher features can be used either via API or from within the Dashboard in case they are turned on. Several features are turned off by default, please contact email@example.com if you are interested in using them.
The dispatcher lets an Admin not only create Hailing bookings on behalf of a Customer, but also gives various features to edit the booking itself or its status. Admins can e.g. cancel a booking, change certain details, override the standard price (if pricing is enabled), and end the booking on behalf of a driver in case a driver didn't finish it properly in the Driver app.
Admins can use the Dispatcher to assign Hailing bookings to relevant drivers. There are various options like setting one or multiple drivers as Preferred drivers and therefore limiting the visibility. Bookings can also be force-reassigned to one driver. For tenants that have the manual dispatching feature turned on, admins can also put bookings on hold or release them to all eligible drivers.
Tenants that have the advanced dispatching feature turned on get access to one or multiple route optimization and tour building features. MotionTools support various features like stacking, merging, and splitting of Hailing bookings into optimized routes and thus, tours. The goal is always to create more efficiency in the transportation operations. If you want to learn more about this, please read Introduction to tour building.