How can i link to whatsapp from the driver app?

Overview

This article explains how to attach a WhatsApp link into a booking via custom content, to facilitate in-app driver support and communication in the driver app.

• Background
• Step-by-step guide
• Sample request payload

Background

Attaching WhatsApp link to a booking could help with multiple purposes:

• If you don’t want a driver to contact a customer via SMS or Call (using the booking.stops.phone_number field) but via WhatsApp instead.
• If you want a driver to reach a support channel hosted in WhatsApp or contact another party via WhatsApp.

Step-by-step guide

1. Attach custom content to a booking.
2. Copy-paste the sample request payload, making sure to add the country code prefix before the phone number.

For more details on how to attach custom content to a booking, read here.

Custom content can be added to a booking only if the booking is created programmatically via API.

Sample request payload

"content": [ 
                    { 
                        "icon": "message", 
                        "link": "https://wa.me/4912345678901", 
                        "type": "link", 
                        "title": "WhatsApp", 
                        "description": "Contact Customer" 
                    } 
                 ]