This article explains how to attach a WhatsApp link into a booking via custom content, to facilitate in-app driver support and communication in the driver app.
Attaching WhatsApp link to a booking could help with multiple purposes:
- If you don’t want a driver to contact a customer via SMS or Call (using the
booking.stops.phone_numberfield) but via WhatsApp instead.
- If you want a driver to reach a support channel hosted in WhatsApp or contact another party via WhatsApp.
- Attach custom content to a booking.
- Copy-paste the sample request payload, making sure to add the country code prefix before the phone number.
For more details on how to attach custom content to a booking, read here.
💡 Custom content can be added to a booking only if the booking is created programmatically via API.
Sample request payload
"description": "Contact Customer"