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Overview
This article explains how to attach a WhatsApp link into a booking via custom content, to facilitate in-app driver support and communication in the driver app.
Background
Attaching WhatsApp link to a booking could help with multiple purposes:
If you don’t want a driver to contact a customer via SMS or Call (using the
booking.stops.phone_numberfield) but via WhatsApp instead.If you want a driver to reach a support channel hosted in WhatsApp or contact another party via WhatsApp.
Step-by-step guide
Attach custom content to a booking.
Copy-paste the sample request payload, making sure to add the country code prefix before the phone number.
For more details on how to attach custom content to a booking, read here.
Custom content can be added to a booking only if the booking is created programmatically via API.
Sample request payload
"content": [
{
"icon": "message",
"link": "https://wa.me/4912345678901",
"type": "link",
"title": "WhatsApp",
"description": "Contact Customer"
}
]