Benefit

Prerequisites

Setup

If notifications towards your recipients, customers or partners have a big impact on your business, i.e. communicating the ETA with recipients increases the delivery success rate and therefore decreases the average cost per delivery.

If you already send out notifications i.e. via Email and want to increase the channels to also reach recipients that only provided a phone number.

If you search for a cheaper channel to send out messages to phone numbers compared to SMS.

Active subscription with MotionTools to use this feature

A business account at Meta (Facebook)

You need to have a Facebook Business Account ⇒ See How to create a facebook business portfolio

Create an account at Meta for Developers and link it to your portfolio

Go to my apps > Create a new app > Other > Business > name it i.e. “business_name Notifications” and connect it to your business, then hit “Create app”

Open the App, if you don’t find it go to My Apps

Go to WhatsApp API Setup and connect Whatsapp with your business

You’ll get a test number and temporary access token. For more info you can follow this guide

Add a real phone number as sender phone.

Add a payment method

Optional: You can add 1-5 test phone numbers that have Whatsapp so that you can test the service using one of the test numbers. These test messages send to these numbers don’t create any cost.

If you need to adjust phone numbers in the future you can find this under Configuration / Manage phone numbers.

In this view select the correct Application on the top right. When you have added and verified a phone number already, it will appear here.

Otherwise hit "Add phone number".

The number is now added but needs to get verified. Click the Gear icon on the right.

Go to Profil and select "Send verification code"

Enter the verification code.

Go back to the Whatsapp App / WhatsApp > API Setup

For Step 1: Select phone numbers, select the latest phone number you created.

Now hit Generate access token

If you now go back to the list of phone numbers, the new phone number should appear in Status "Connected".

On your Facebook Business Profile go to Business Settings > Users

Go to System users

Click on + Add

Create a system user name with the role Employee and hit Create system user

Now select the 3 dots / Assign assets

Go to Apps, Select your app and select Full control / Manage app

Go to WhatsApp accounts, select your Whatsapp Apps and select Full control / Manage WhatsApp business accounts

Then Assign assets to save

Select Generate token

Select your app

Set expiration to Never

For permissions select

Create the permanent token

Copy and save this token in a secured way.

Go to WhatsApp accounts > select Whatsapp and copy the ID.

Share token and ID with our Customer Success Team in a protected way i.e. via Doppler.