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If a package can’t be checked in on a stop due to any reason, drivers should mark the package as ‘failed’. The status of the package changes to ‘Failed’.
Admins can provide a list of supported failure reasons per stop type (pickup, drop-off) via the dashboard.
The note can be made mandatory for some failure reasons, which is configurable directly in your dashboard.
Go to Settings > Packages from the left menu > Failure reasons
The provided reason is visible on the Package Details page to admins and customers.
Depending on whether failure reasons are configured, drivers aren’t required to provide a failure reason when failing a package.
A failed package can be recovered and re-dispatched with a new tour for another delivery attempt. Read Recover failed packages to learn how this is done.