Wie kann ich von der Fahrer-App zu WhatsApp verlinken?

INFO

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This article explains how to attach a WhatsApp link into a booking via custom content, to facilitate in-app driver support and communication in the driver app.

Background

Attaching WhatsApp link to a booking could help with multiple purposes:

• If you don’t want a driver to contact a customer via SMS or Call (using the booking.stops.phone_number field) but via WhatsApp instead.

• If you want a driver to reach a support channel hosted in WhatsApp or contact another party via WhatsApp.

Step-by-step guide

1. Attach custom content to a booking.

2. Copy-paste the sample request payload, making sure to add the country code prefix before the phone number.

For more details, read how to attach custom content to a booking.

Custom content can be added to a booking only if the booking is created programmatically via API.

Sample request payload

"content": [
  {
    "icon": "message",
    "link": "https://wa.me/4912345678901",
    "type": "link",
    "title": "WhatsApp",
    "description": "Contact Customer"
  }
]