Skip to content

Main Navigation Status API Announcements Book a Demo

English

English

Appearance

Sidebar Navigation

Getting Started

As an Operator / Manager

As a Dispatcher

As a Driver

Best Practices

Manage external suppliers

Setup for Quick Commerce Services

Introduction

Concepts

Services

Bookings

Stops

Tours

Organizations

Service Areas

Users

Business Setup

Configure Business Details

Branding

Members

Configure Operations

Ops Configuration

Service areas

Driver Experience

Configure Bookings

Configure Booking Services

Configure Stops

Customer Portal

Booking Manager

Dispatch Tools

Dashboard

Dispatching

Assigning

Monitoring

Managing active tours

Tour Planner

Create a Tour

Edit a Tour

Driver App / Workforce Management

Working with the Driver App

Manage your Workforce

Communicate with your workforce

Features & Extensions

Analytics

Custom Content

Intercom Integration

Masked Communication

Organizations

Other

Packages

Payments

Places

Stacking Engine

Developer Resources

Working with the API

Webhooks

Integrations

Make

Zapier

Custom screens

Publishing your apps

Frequently Asked Questions

Import & Export

Updates

Release notes

2026

2025

2024

2023

2022

2021

Announcements

Feature highlights

Help Center›Dispatch Tools›Managing active tours

Managing active tours

Learn how to manage active tours

3 articles

Failing a stop How to handle a failed date of birth verification as a Dispatcher How to handle a failed delivery code verification as a Dispatcher

Last updated:

Pager

Previous pageMonitoring

Next pageTour Planner

Imprint Data Privacy Terms

© 2026 M-TRIBES GmbH