Introduction

When delivering orders containing age-restricted items such as alcohol or tobacco, drivers are required to verify that the recipient meets the legal age requirements.

To do this, drivers must check the recipient's government-issued ID and enter their date of birth into the Driver App. The date of birth must match the information the customer provided when placing their order.

Step-by-step instructions

Once you arrive at a stop that requires age verification, you will see a “Check customer ID” section
Ask the recipient to show their government-issued ID
Click on Enter date of birth
Enter the day, month, and year exactly as shown on the customer's ID.
Click on Verify

Note that you have a limited number of attempts (e.g., 5), which is displayed below the input fields.

Verification successful

In the “Check customer ID” section you will see “Verification complete”
You can complete the stop

Verification failed

You will see a popup telling you the entry doesn’t match the records
You either accidentally entered the wrong date, or the customer provided incorrect information

1. Try again

Make sure that you enter the correct date from the ID and try to verify again
You have a limited number of attempts (e.g., 5)
Each failed attempt reduces the number of remaining tries

2. Hitting the attempts limit

The input screen and the "Check customer ID" section display a note indicating that attempts are exhausted
You need to contact support

If you close and reopen the app, the remaining attempts for a stop stay the same (they are saved on your device).

3. Contact your company support team

If you run out of attempts or are certain the customer provided incorrect information, contact the support team of the company you work for
The Contact Support button is located:
- Below the verify button
- In place of the verify button once you run out of attempts
- On the stop card
Clicking the button opens either a chat interface or a screen with options to contact your company's support team
Inform the support team that you couldn't verify the date of birth, and they will initiate the return flow