Overview
Introduction
PIN verification helps make sure the right order goes to the right recipient. By asking the recipient for a delivery code before handing over the order, drivers can confirm the handover and reduce the risk of misdeliveries, theft, and disputes.
In the Driver App, the stop can only be completed after the correct PIN has been entered.
Step-by-step instructions
Once you arrive at a stop that requires a delivery code verification, you will see a “Request delivery code” section
Ask the recipient for the delivery code
Click on Enter delivery code
Enter the digits
Click on Verify.
Note that you have a limited number of attempts (e.g., 5), which is displayed below the input fields.
Verification successful
In the “Request delivery code” section you will see “Verification complete”
You can complete the stop
Verification failed
You will see a popup telling you the entry doesn’t match the records
You either accidentally entered the digits, or the customer provided incorrect information
1. Try again
Make sure that you enter the correct digits and try to verify again
You have a limited number of attempts (e.g., 5)
Each failed attempt reduces the number of remaining tries
2. Hitting the attempts limit
The input screen and the "Request delivery code" section display a note indicating that attempts are exhausted
You need to contact support
If you close and reopen the app, the remaining attempts for a stop stay the same (they are saved on your device).
3. Contact your company support team
If you run out of attempts or are certain the customer provided incorrect information, contact the support team of the company you work for
The Contact Support button is located:
Below the verify button
In place of the verify button once you run out of attempts
On the stop card
Clicking the button opens either a chat interface or a screen with options to contact your company's support team
Inform the support team that you couldn't verify the delivery code, and they will initiate the return flow
