Driver app

This article explains what the Driver app is and what drivers can do with it.

 

Overview

The driver app for iOS and Android is the main tool for drivers to accept suitable Hailing Bookings and carry them out.

 

Logging in for the first time

To log into the driver app for the first time, a driver needs to be initially invited by an Admin or an Organization manager via the Dashboard. Once invited, the driver must complete the sign up process in the app. Learn more about how to manage and onboard users here.

 

Receiving bookings

To receive eligible Hailing Bookings in the driver app, drivers needs to indicate their availability by going online. The current status of the driver can be seen by an admin and an organization manager on the dashboard. An admin and or an organization manager is also allowed to send the driver offline if needed.

 

Executing bookings

Bookings that a driver sees in the Driver app can be direct requests from individual Customers or booking bundles combined by an admin or an organization manager out of multiple customer bookings. The route of a bundled booking can be optimized for the shortest distance travelled by the driver.

The information the driver sees in the app and tasks they need to complete at each stop can be customized. Customizations can include requiring proofs of stop completion, displaying custom content at stops, support of different payment methods, and more. Please reach out to our Customer Success team to learn more about available customizations.

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