This article explains how you can deliver packages via the Driver App.
Overview
How to carry out a Tour
If you're unfamiliar with carrying out a Tour using the Driver App, please first read our "Getting Started as a Driver" article for a step-by-step guide on how to:
The rest of this article will only focus on how to handle packages in a Tour.
Check-in packages
Once you have arrived at a stop where you need to either pick up or drop off packages, you will see a checklist of those packages in the stop details. To check in packages and confirm you've dropped them off or picked them up, you have the following options:
Use the package scanner
Tap on the Launch package scanner button and point your camera at the package labels. At the bottom of the screen, you can see how many packages have already been scanned.
Reasons the label might not be scanning
It’s too dark: you can turn on the flashlight in the bottom right corner of the scanner
The label is too wrinkly: try to smooth it out as best as possible, otherwise check the package in manually
Manually check in packages
Option 1: Manually check in all packages by tapping Check in unmarked packages. Only do this if you are sure you want to check in ALL packages. If you need to fail a package, don’t use this option. A pop-up will also ask you again to confirm the check-in.
Option 2: Manually check in packages one by one by checking off the checkbox.
Fail a package
It can always happen that a package can’t be picked up or dropped off successfully because it wasn’t present, got damaged, got delivered to the wrong address, or for other reasons. If that is the case, you should fail a package.
Next to the checkbox of each listed package is a three-dot menu. Tap on it, and a popover will appear and show the option Mark as failed. Tap on that, and a page will open where you can give further details on why you are marking the package as failed:
Select a reason, e.g., wrong address. These options depend on the settings your delivery operator chose
Add a note (can be mandatory or optional). Be aware that this note is also visible to customers! Add as many details as necessary to explain what the problem was so that the issue can be solved quickly.
You can also fail all packages of a stop at once by tapping on the three-dot menu next to the ‘Check in unmarked packages’ button and tapping Mark as failed. Here you will also be asked to select a reason and optionally add a note.
Edit failure details
If you have already failed a package and you want to edit the failure details again, tap on the three-dot menu and Edit failure reason.
Revert failing a package
If you want to revert failing a package, either tap on the warning icon or the three-dot menu and Mark as checked in.
Please note that you might see the option to fail the whole stop, depending on how the software was configured. If enabled, you'll notice a square button with an icon in red next to the "Slide when arrived" slider (see image).
Please don't use this if you only want to fail an individual package! Only use this option if you want to fail the whole stop because e.g. the recipient wasn’t there. Before failing the whole stop you have to fail all the packages.
