This article explains how to set up a custom sender email address if you want emails sent from your MotionTools tenant (e.g., booking confirmations or status updates) to come from your own domain (like [email protected])
This feature must be enabled by the MotionTools Customer Support Team. Before proceeding, please ensure you've discussed enabling this feature with us.
Overview
Create the email address
Set up the email address you'd like to use, such as [email protected]. This email must:
Be hosted on a domain you control
Have a functioning inbox that can receive emails
Notify MotionTools Support
Send an email to [email protected] and let us know:
The email address you'd like to use as your sender address
That the inbox is set up and ready to receive the verification email
We will then trigger a verification request via our email service provider, Mailjet. Mailjet will send a verification email to your custom sender address. Once you receive the verification email, forward it to us at [email protected]. We’ll complete the verification process on our side.
If you can’t find the verification email in your inbox, please check your spam folder.
After the email is verified, we’ll enable it as your custom sender address. All future emails from your tenant (e.g., customer notifications, driver updates) will be sent using your custom email.
Authenticate your domain
To ensure reliable email delivery when using a custom sender address from your MotionTools tenant, we strongly recommend authenticating your domain using SPF and DKIM records. This authentication helps prevent your emails from being marked as spam or rejected by recipients' mail servers, improving deliverability for all user-facing communication — including messages to customers, drivers, recipients, org managers, and admins.
Step 1: Access your domain DNS settings
To add SPF and DKIM records, you need to access the DNS settings of the domain you're using for your custom email (e.g., yourcompany.com). This is usually managed by your domain host (e.g., GoDaddy, Namecheap, Cloudflare, etc.).
If you’re unsure how to access your DNS settings or complete the setup, reach out to your IT team or contact MotionTools support. We're happy to help!
Step 2: Add the SPF record
Add the following TXT record to your DNS configuration:
Name / Host: Use
@or leave it blank to apply to the root domain.Value:
v=spf1 include:spf.mailjet.com ~all
If you need multiple SPF records for a domain, you are required to consolidate them into a single record to ensure proper functioning. Here's an example of how to do this:
Original SPF Records:
v=spf1 include:spf.example1.com ~allv=spf1 include:spf.mailjet.com ~all
You should keep a single TXT entry for this domain and delete the other entries. The consolidated TXT record should look like this:
After Merging:
v=spf1 include:spf.example1.com include:spf.mailjet.com ~all
Step 3: Add the DKIM record
Add the following TXT record:
Name/Host:
mailjet._domainkey.yourdomain.com.(replaceyourdomain.comwith your actual domain name).Value/Target:
k=rsa; p=DKIM-key(replaceDKIM-keywith the key we provide you with. If you haven't received it yet, reach out to our customer support team).
Keep in mind that some domain providers may require the entire TXT value to be enclosed in double-quotes. If you're unsure, it's best to consult your provider's support team for guidance.
Additionally, some providers may automatically add the domain name to the end of the text value in the Host Field. Be sure to double-check the text in the Host Field after saving the record.
Step 4: Notify MotionTools
Please notify our customer support team once you completed the steps above, so we can check if everything is connected properly and the authentication worked.