Overview
This article provides a step-by-step guide on how to set up a custom domain for your MotionTools dashboard. By following these instructions, you can personalize your dashboard URL to better align with your brand.
Benefits
Setting up a custom domain for your MotionTools tenant offers several advantages:
Brand Consistency: Use your own domain to maintain brand consistency across all customer touchpoints.
Enhanced User Experience: A custom domain makes it easier for your customers to access the customer portal and for dispatchers to access the dashboard.
Prerequisites
Active subscription with MotionTools to use this feature.
The feature has been enabled by the customer success team of MotionTools
Step-by-Step Guide
Configure a CNAME DNS Record: Access your DNS management tool / host provider’s control panel and create a CNAME record for your desired domain (e.g. login.yourdomain.com). Point the CNAME record to dashboard.motiontools.io.
Avoid Apex Domains: Do not configure apex domains (e.g., example.com) for custom dashboard domains. Using a CNAME record on the apex can cause issues like email delivery problems. Instead, use a subdomain (e.g. login.yourdomain.com) and set up a redirect from the apex domain to the subdomain using a service like redirect.pizza.
Verify the CNAME Setup: Use a tool like Google Apps Toolbox to verify the CNAME connection (please note, depending on the provider it could take 1-2 days to appear once configured).
Enable Custom Domain: Once the CNAME setup is verified, inform our customer success team via [email protected] to enable the Custom domain for your tenant.
Communicate Changes: Changes are effective immediately. Ensure you communicate the new URL and the time of the change to all affected users through appropriate channels.