Overview
MotionTools allows updating various stop attributes on existing bookings and tours. The availability and permissions for editing depend on the user's role, the stop attribute itself, as well as the stop and booking status. For instance, Customers can’t edit stops of dispatched bookings, and neither Admins nor Customers can edit stop locations if they were created from a Saved place. Learn more about the editing capabilities and restrictions below.
Tour stops and their corresponding stops on customer bookings are kept in sync. This means that any changes made to a stop of a booking are transferred to the corresponding tour stop and vice versa.
Stop location
Availability and Permissions
- Available to Admins and Customers.
- Permitted while a stop is Scheduled (
scheduled), Approaching (approaching), or Failed (failed). - Not permitted on stops that are linked to Saved places.
- Not permitted on stops with packages.
- Not permitted to Customers on Dispatched (
dispatched), Partially Dispatched (partially_dispatched), or En Route (en_route) bookings.
Impact on a booking price
If payments are enabled on your account, changing the stop location might also change the final price of a booking. If you edit a booking on behalf of a customer, it's important to inform them of any price changes that may result from editing the stop locations. MotionTools doesn’t notify customers automatically.
On the Dashboard
To edit the stop location, open the Booking Details page, click the More button on a stop, and select Edit location. In the window that appears, adjust the location by using address autocompletion in the Street input field or by moving a pin on the map.
If you know the exact coordinates of the location, switch to the coordinates input. In the coordinates input mode, you can freely edit the address components to provide a human-readable description for your coordinates.
Editing via API
Use the "Update location" endpoint to perform editing via the API. Learn more about the endpoint in the API documentation.
Stop contact details
Availability and permissions
- Available to Admins and Customers.
- Permitted while a stop is Scheduled (
scheduled), Approaching (approaching), or Failed (failed). - Not permitted on stops with packages.
On the Dashboard
To edit the contact details of a stop, open the Booking Details page, click the More button on a stop, and select Edit contact details. In the window that appears, enter the first and last name of the person at the stop, as well as their phone number and email.
Whether some of this information is required depends on the settings of the Service for this booking.
Editing via API
Use the "Update contact info" endpoint to perform editing via the API. Learn more about the endpoint in the API documentation.
Stop arrival time
Availability and permissions
- Available to Admins and Customers.
- Permitted while a stop is Scheduled (
scheduled), Approaching (approaching), or Failed (failed).
On the Dashboard
To edit the arrival time of a stop, open the Booking Details page, click the More button on a stop, and select Edit arrival time. In the window that appears, define the earliest and latest arrival time.
Editing via API
Use the "Update arrival times" endpoint to perform editing via the API. Learn more about the endpoint in the API documentation.
