Capabilities enable transportation and delivery companies to offer customers booking options (e.g. vehicle type, type of goods or task type) that align with their service offerings. The capability options selected while a booking is created can impact the price of the booking and the following dispatching process. When a booking is dispatched into a tour, capabilities are typically also becoming part of the tour so that they can be considered when finding a suitable driver for the tour.

Since capabilities are helping to characterize a service, they are specifically visible in the Webbooker. In the Webbooker customers can select booking options when requesting a service. Here you will see the name of the capability type, its values (also called options) that each have a name and an icon/illustration, and optionally additional information explaining the details of an option.

To best present the capability options to your customers in the Webbooker there are multiple layout options to choose from: Classic Layout, Vertical Stack, and Dropdown. Each layout option includes a way to display additional information and details. If you want to learn more about these options and how to configure them, please read the Webbooker article.

Capabilities also play an important role in tour building and driver assigning processes. Whether a capability should influence which driver is assigned to a tour is controlled by a setting called 'affects matching'. If it is turned on, the system will ensure that a driver has the requested capability or a higher one. For instance, if a customer requests a Medium truck, only drivers with Medium and Large trucks will be eligible for the request. Drivers with small trucks wouldn’t see the request.

If the ‘affects matching’ setting is turned off, the capabilities are either serving as a price modifier, or simply providing supplementary information in the booking request.

By default, requested capabilities don’t impact a driver's eligibility for scheduled tours. This means that a driver will receive a scheduled tour request even if they currently don't have matching capabilities. However, if your drivers always have the same capabilities, for example, each driver uses the same truck every day, you can enable this filtering. For that, please reach out to our support team.

Drivers set their capabilities each time they go online in the Driver App to ensure they receive tours matching their qualifications. They only select capabilities that impact matching, which usually is the vehicle type they are driving. Read more here: Getting started as a driver.

In some cases, explicit control over capabilities is required to maintain the correct flow of operations. When capabilities influence dispatching logic, it's critical that drivers work with the prescribed settings to prevent misrouting, ETA errors, and earnings miscalculations. That’s why the "Managed capabilities" feature gives dispatchers control over driver capabilities. Users with admin and org manager roles can set capabilities on behalf of drivers. This can also be configured to exclude org managers, as well as restrict drivers from overriding dispatchers' capability choices.

Each new tenant created on MotionTools has a pre-defined set of capabilities enabled. However, capabilities and their options can be customized to better suit service offerings:

Please reach out to our support team to discuss customizations of capabilities.

Although you can’t create or customize a capability without talking to our support team, you can enable or disable capabilities in the Dashboard settings. Capabilities are part of Booking and Tour Services, and you can find the list of currently enabled capabilities by going to Settings → Opening the Booking services or Tour services section → Clicking on the Service you want to modify → Opening the Capabilities Tab.

At the moment, it is required that at least one capability type (e.g. Truck Size) and one capability value (e.g. Large Truck) must be enabled.