Feature highlight: Failed stops
🆕 What's new
We've adjusted how failed stops behave. It's the first step toward a fuller booking recovery flow, with standardized return and reattempt stops coming in a later update.
Failed booking stops are now final: once a stop fails, it can't be dispatched into a tour. This makes bookings behave more predictably. If all of a booking's stops have reached a final state, whether completed or failed, the booking now completes automatically instead of dropping back into a state where it needs to be dispatched again. And if it's still in progress, it simply continues with its remaining stops.
🦾 Why this is important
This brings more structure and clarity to how stops are failed and handled. Since a failed stop stays attached to its tour, dispatchers get an accurate record of where things went wrong, and the original tour is always traceable from the booking.
🔜 What's next
This change also sets up the recovery flows coming later this month. Admins will be able to choose how to handle a failure: create a return stop to send goods back, create a reattempt stop to try again, or skip recovery altogether. If recovery is skipped, the booking is settled just like a completed one.
More features and updates
New map mode: full route of the first tour
Drivers can now view the full route of their next tour directly on the map on the Pickable, Upcoming, or Requested tours screen. Seeing the whole route at a glance gives drivers a clearer sense of where the tour will take them - the roads, the distance, and the overall shape of the trip - before they've even started. The new option is available in the Driver Experience settings on the Dashboard.
Service area name now shown in the driver list
We've extended the overview table on the dashboard's Drivers page to show the name of the last known service area where each driver worked. Having the name right in the table makes it much quicker to scan the list and see where everyone is operating at a glance.
TomTom navigation in the driver app for Android
Drivers on Android will soon have TomTom as a third navigation option alongside Google Maps and Waze. They'll be able to pick it as their preferred app for turn-by-turn directions, and the Navigate button will open TomTom directly. More choice means drivers can stick with whichever navigation app they know best. The new option arrives with an app update later this month.