A Proof of completion (POC) is a record on a stop of a booking that confirms goods have been delivered or services have been provided as agreed upon. POC plays a crucial role in protecting the interests of both the sender and the recipient by reducing post-delivery friction and minimizing disputes related to delivery claims.
MotionTools supports three main types of POC: a signature, a note, and photos. An admin can configure which types a driver can collect on a stop and which of them are mandatory. This configuration is done per service for each stop type. For example, when delivering goods from a grocery store, a driver may not be required to collect any POC at the pickup location, however, they must take photos at the drop-off location and optionally collect a note.
Configuring proofs of completion
Proofs of completion can be configured for each service per stop type: navigate to Settings → Services → select Service → Proof of completion. MotionTools offers several configuration options that give complete control over the POC feature:
- Proof types are optional
- Require any proof type
- Require specific proof type
Proof types are optional
This is the most basic and straightforward option. When enabled proof types are optional, a driver can add whatever they think is appropriate or not add anything at all.
Require any proof type
When this option is selected, at least one of the proof types marked as required must be provided by a driver. For example, if a signature and photos are required, a driver must provide a signature or at least one photo.
Require specific proof type
When this option is selected, all proof types marked as required must be provided by a driver. For example, if a signature and photos are required, a driver must provide a signature and at least one photo.
Prevent drivers from using the photo library
Regardless of the selected configuration, an admin can additionally prevent drivers from uploading photos from the photo gallery. When this option is selected, the Driver app will force them to take photos with a camera. This doesn't completely prevent drivers from uploading irrelevant photos, but it does reduce the likelihood of it happening.
If the proof completion feature is enabled for the stop type, a driver will be presented with a screen divided into sections based on the configuration. See the driver experience when adding each type of proof below.