The Operations page is the best overview for dispatchers, showing all activity per service area, such as incoming bookings as well as planned and active tours. This page helps dispatchers focus on what’s currently important for operations — edit bookings quickly, build tours and assigning or reassigning them to drivers.
Real time overview
The Operations page helps dispatchers simplify and enhance their operations by
- Displaying a cleaner overview, showing only operationally relevant bookings that need a dispatchers attention, e.g. because they were not planned into a tour yet or need to be redispatched
- Differentiating between planned tours and active tours, to have a quick overview of what is already en route and what is planned for later today or tomorrow
- Allowing to use quick actions for dispatching incoming bookings into optimized tours and assigning those to drivers
Please note that this overview if updated fully automatically and instantly as bookings are being imported or created by customers or tours are being executed by drivers.
Booking manipulation
The Operations page lets dispatchers edit tours and/ or manipulate booking statuses, such as merging bookings into tours, editing stops and tour routes, dispatching bookings and cancelling bookings.
Tour building
Dispatchers have easy access to tour building features by simply selecting bookings, allowing them to build tours efficiently with the existing Tour builder features.
Driver assigning
Drivers can be assigned to relevant tours via the action bar. For more information, please read Navigating the Operations page.
