Overview
The Analytics page via the dashboard provides metrics to your Operations team, empowering dispatchers to analyze three key areas of their operations and workforce: Booking execution, operational performance and workforce performance. The ability to easily obtain and analyze key performance indicators is critical to ensuring success and improving performance of your operations.
Analytics metrics
Dispatchers can monitor operational performance in real time using the three key metrics provided — Bookings, Tours and Drivers.
Booking metrics
- Total ⇒ Total number of bookings in all statuses
- Booking statuses include: On hold, Dispatched, Partially dispatched, Pickable, Scheduled, Claimed, Looking for driver, Assigning, En route, Done, Processing Payment, Paid, Cancelled. See Booking statuses for more information about booking statuses.
- Open ⇒ Number of bookings not started by drivers
- Booking statuses include: On hold, Pickable, Scheduled, Claimed, Looking for driver, Assigning
- Dispatched ⇒ Single bookings that have been merged into tours
- Booking statuses include: Dispatched, Partially dispatched
- Active ⇒ Number of bookings currently En route
- Booking statuses include: En route
- Completed ⇒ Total number of bookings completed
- Booking statuses include: Done, Paid, Processing payments
- Cancelled ⇒ Total number of bookings cancelled
- Booking statuses include: Cancelled
Tour metrics
- Total ⇒ Total number of tours in all statuses
- Booking statuses include: On hold, Dispatched, Partially dispatched, Pickable, Scheduled, Claimed, Looking for driver, Assigning, En route, Done, Processing payment, Paid, Cancelled. See Booking statuses for more information about booking statuses.
- Open ⇒ Number of tours not started by drivers
- Booking statuses include: On hold, Pickable, Scheduled, Claimed, Looking for driver, Assigning
- Active ⇒ Number of tours currently En route
- Booking statuses include: En route
- Completed ⇒ Total number of tours completed
- Booking statuses include: Done, Paid, Processing payments
- Cancelled ⇒ Total number of tours cancelled
- Booking statuses include: Cancelled
Driver metrics
- Total ⇒ Total number of drivers excluding anonymized
- Online ⇒ Number of drivers that are online and available
- Busy ⇒ Number of drivers that are en route with an active booking
- Utilization ⇒ Percentage of the ratio between ‘Busy’ drivers and ‘Available’ drivers
Metrics aggregation
The Analytics page supports switching between the icons and list view which can be aggregated by date and service area.
- Date range picker: Today, Tomorrow, Current week, Current month, Previous month, Custom
- Service area selector: One, multiple or all service areas
If you’re interested in having the Analytics page enabled on your dashboard, please reach out to our Customer Success team.
Upcoming improvements
Future iterations will include metrics for monitoring commercial performance (e.g. gross & net revenue, driver earnings, discounts & vouchers) to provide operators with an all-rounded overview of the business.
