What is a Customer?
A Customer is a user role in MotionTools who requests Bookings directly in MotionTools or indirectly via a third-party system like an online shop.
How can MotionTools help to deliver exceptional services to your customers?
Customers can easily create bookings.
Our Customer Portal lets customers create their own bookings with our Webbooker, utilize standard integrations like the Shopify App to import orders automatically, and even build custom integrations with their own systems through our developer-friendly platform.
Customers are constantly kept in the loop.
We offer three ways to keep customers informed about their bookings: Live tracking through customer accounts to view booking status, public tracking pages for sharing individual stop updates, and API access for real-time programmatic data retrieval.
The customer portal provides easy access to proof of completion documents for past bookings and offers transparent performance analytics through a powerful self-serve interface.