Preferred drivers

Overview

This article explains the influence on a driver when being assigned as a preferred driver and how a preferred driver is assigned a booking.

For instant bookings, the assigning process will start immediately and available drivers will have the chance to accept the Booking request. For scheduled bookings, the assigning process starts a certain time before the booking is scheduled to start. However, scheduled bookings can be seen in the 'Requests' list of the Driver app upfront.

Assigning preferred drivers to a booking influences which drivers can see it. Basically the preferred drivers feature allows to limit the visibility of a booking to the list of preferred drivers that are added to a booking. Preferred drivers can be set via the Dashboard or via API.

Steps to assign a preferred driver to a booking in the dashboard

1. Click on Bookings in the menu on the dashboard. A preferred driver can be added either from the map or list view.
2. Find the booking that you want to add a preferred driver to. You can filter unassigned bookings by statuses 'Scheduled', 'On hold' or 'Looking for driver', using the 'Select statuses' drop-down to narrow down the displayed bookings.
3. Click on Select driver in the booking card (map view) or under the 'Preferred driver' column (list view) to open a list with all drivers that are currently online.
4. Click Suggest to show the booking to the selected driver(s).