This article explains the concept of Booking and Tour Services.
Overview
What is a Service?
A Service in MotionTools represents the actual Service that is offered and fulfilled by the Operator. Services requested by customers are called Bookings, while Services that are fulfilled by drivers are called Tours. A typical approach for operators to increase efficiency, is to bundle multiple bookings into optimized tours and only then assign those tours to a specific driver or organization.
That means: Booking services are customer-facing and enable them to request specific services that an Operator chooses to offer. Tour services help dispatchers organize these bookings into efficient routes for drivers and coordinate with suppliers.
MotionTools allows you to configure various aspects of a Service (such as required proof of completion, offered capabilities, etc.) to better reflect your business needs. In a standard configuration, there typically exists one default booking service and one default tour service which you can adapt to your business. Note that at least one booking service and one tour service must be configured and enabled for the system to work properly. If you need multiple services to reflect your operations, please contact our support team.
To find the default services, you can go to the Settings page of your tenant and the sections Booking services and Tour services.
What are the benefits of Services?
Booking Services:
Define what customers can book and how they can book it
Ensure customers can only book services that align with your offerings
Configure how orders should be received and processed
Set up pricing for different service types
Tour Services:
Optimize how bookings are bundled into efficient routes
Configure how tours are assigned to drivers
Control driver-facing aspects of service delivery
What can I configure in a Service?
MotionTools offers various configuration options for Services to accurately match your real-world operations:
Name & Description of the Service
Service Areas the Service is available in
Dispatching rules
Stop rules
Proofs of completion rules
Enable and disable capabilities
Enable or disable payment confirmation (for booking services only, when payments extension is enabled)
We will soon publish articles on how you can configure the services in your dashboard and link them here. Stay tuned!