If you’re new to service areas, read the Introduction Service areas article.
Overview
Where to Create a Service Area
Go to Settings → Service areas and click Create area.
Add General Information
Service area name
Give the service area a unique, descriptive name. This name is visible to dashboard users.
Time zone
Select the correct time zone for the service area from the drop-down list.
Add Payments Information
This section is only available if the Payments Extension is enabled. Contact our support team to learn more.
Currency
Select the local currency for the service area. If you don’t select one, the tenant’s default currency is used.
Payment options
You can also enable payment options such as cash payments or invoicing after the booking is completed.
Add Area boundaries
Define the geographic boundaries of the service area. You can either upload a GeoJSON file or draw the area manually on the map.
⚠️ If you have multiple service areas, they shouldn't overlap!
Overlapping areas affect how bookings are tagged. A booking may be assigned to the wrong service area if boundaries overlap. Please read the How to verify Service areas don’t overlap article to learn more.
Create an area with a GeoJSON file
What is a GeoJSON file?
A GeoJSON file is a standardized format for representing geographic shapes and boundaries using coordinates. It is especially useful for complex shapes or when you need to precisely match existing territorial boundaries.
We recommend using geojson.io to create compatible files. Please continue with the How to create a GeoJSON file with geojson.io article if you want to learn more.
Click on Upload geoJSON and select the file you want to import. The area will appear on the Map.
Manually draw an area
Click + Add Polygon to add a simple rectangle. You can adjust the shape by moving points and corners.
You can only undo your last change, and individual points cannot be deleted. Use Delete polygon to remove the entire area.
Save the service area
After adding all required information, click Save.
Additional Settings
After saving the service area, you can access additional settings. You can now:
Assign Organizations to a Service Area (Article coming soon)
Add Metadata to a Service Area (Article coming soon)
Enable the service area
A service area must be enabled before it can accept bookings.
Enable for a Booking Service
Go to Settings → Booking services.
Open the booking service, go to the Service areas tab, and enable the area. Turn on Accepting new service requests and select an Ops configuration.
Enable for a Tour Service
Go to Settings → Tour services.
Open the tour service, go to the Service areas tab, and enable the area. Turn on Accepting new service requests and select an Ops configuration.
